Terms and Conditions

These terms and conditions set out the rules that govern your use of the Vegas Hero website and services. They explain the relationship between us and our users, describe your responsibilities when using the platform and outline how we operate accounts, promotions, payments and disputes. By registering or using our services you agree to comply with these terms and any policies referenced here.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that takes place under your account. Do not share login details or allow others to use your account. You must provide accurate personal information when registering and keep those details up to date. We may require identity and address verification before processing withdrawals or at other times to comply with our verification procedures.

Security and verification

We may ask for documents such as a government-issued photo ID and proof of address to verify identity and age. We reserve the right to restrict or suspend accounts pending verification. Any attempt to avoid verification or provide false documentation may result in account closure and loss of funds.

Eligibility requirements

To use our services you must be at least 18 years old and a resident of a jurisdiction where online gambling with us is permitted. Only one account is allowed per person, household and where practical, per device. Accounts found to be duplicate or created to abuse promotions may be closed and balances forfeited. Self-excluded users are not permitted to open or use accounts during the exclusion period.

Acceptable platform use

Users must not use the platform for fraudulent activity, money laundering, collusion, arbitrage or to operate bots or unauthorised software. Use of VPNs or other tools to conceal location in order to bypass regional restrictions is prohibited. We may monitor activity for suspicious behaviour and take action, including reclaiming funds and closing accounts, where misuse is detected.

General bonus and promotion rules

Promotions are subject to specific terms available on the promotions page. General rules include minimum deposit requirements, wagering or playthrough conditions, contribution rates per game type and maximum bet limits while a bonus is active. Bonuses are limited to one per household or IP unless stated otherwise. Abuse of promotions may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

Deposit methods and minimums are shown in the cashier. Withdrawals will only be processed to verified accounts and may require completion of KYC checks. Processing times and limits vary by payment method. Large withdrawals may be subject to additional checks and may be paid in instalments where necessary. We do not charge withdrawal fees, but third-party provider fees or currency conversion charges may apply.

Dispute resolution

If you have a complaint, contact our support team in the first instance. We aim to respond promptly and resolve issues fairly. Unresolved disputes will follow our internal complaints procedure. Where appropriate, matters may be escalated to an independent adjudicator in accordance with applicable rules for the relevant jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to registered users. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not agree with any change, you should stop using the service and close your account.