Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Vegas Hero. We respect your privacy and aim to be clear about what data we hold, why we use it and how you can manage your rights.

Types of data we collect

We collect a range of information to operate accounts, process payments and meet regulatory obligations. The main categories are listed below.

Personal data

This includes the information you provide when you register or verify your account, such as your full name, date of birth, address, email address, telephone number and national ID where required for verification. We also keep copies of identity and address documents submitted for Know Your Customer (KYC) checks.

Technical data

We record device and connection information, including IP address, browser type, device identifiers, operating system, location data where permitted, and game session logs. This helps us maintain account security, detect fraud and improve site performance.

Transactional data

We store payment and transaction records, deposit and withdrawal history, wagering activity, bonuses applied and game results. This data is necessary for payment processing, dispute resolution and meeting reporting obligations.

How we use your information

We use personal and technical data to provide and maintain your account, process deposits and withdrawals, verify identity, prevent fraud, handle complaints and comply with legal and regulatory requirements. Transactional data is used to administer bets, calculate balances and produce statements. With your consent we may also send marketing communications, which you can opt out of at any time.

Data protection practices

We maintain administrative, technical and physical safeguards to protect data against unauthorised access, alteration and disclosure. Access to personal information is restricted to staff and service providers who need it to deliver services. We retain data only for as long as necessary for the purposes described and to fulfil legal obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable secure logins, measure site usage and support personalised content. Some cookies are essential for the service, while others require your consent. You can control cookie settings in your browser or via the cookie consent tool on the site.

User rights

You have rights over your personal information, including the right to access the data we hold about you, request correction of inaccurate information, object to certain processing, and in some cases request restriction or deletion. Where processing is based on consent you can withdraw consent at any time without affecting prior lawful processing.

Access, correction and deletion

To request access, correction or deletion of your personal data please contact our privacy team at [email protected]. We will respond in line with applicable data protection laws and may need to verify your identity before fulfilling requests. Some records may be retained where lawfully required or to resolve disputes.

Information sharing and third parties

We share data with payment processors, identity verification and fraud prevention providers, regulatory bodies where required, and other third parties who support our operations. All third parties are selected on the basis that they provide appropriate safeguards for personal data and act only on our instructions.

Privacy policy updates

We may update this policy from time to time to reflect changes in law, our services or operational practices. Material changes will be notified to registered users in advance where practicable and the date of the latest update will be published on this page.